Module 3 – RECORDS MANAGEMENT and THE LAW

24 Credits.  Duration 5 days

Demonstrate understanding of statutory and legislative requirements which impact on records management and archives.

The legal prescripts that influence records and archives management activities.
The impact of statutory requirements on records and archives management.
The purpose and application of statutory requirementsIncludes- PAIA, POPI etc.

and

Customer care

Explain the principles of impressive customer service in the context of a specific industry and organisation.
Applying knowledge of personality styles to respond appropriate to a customer.
Analysing information in order to provide customer service.
Suggesting innovative solutions to respond to queries and improve customer service.

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