Terms and Conditions

Minimum Terms and Conditions

Detailed description of goods and/or services

The Document Warehouse (Pty) Ltd is a business in the offsite document storage industry that sells complementary onsite and offsite products.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of order number via courier
and / or our internal logistics department.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by The Document Warehouse (Pty) Ltd is subject to availability. In cases of unavailability, The Document Warehouse (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer Privacy policy

The Document Warehouse (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information”shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa, MasterCard, SID (Instant EFT) or by bank transfer into The Document Warehouse’s bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for The Document Warehouse (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by The Document Warehouse (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


The Document Warehouse (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and The Document Warehouse (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5 Krag Street, Selby Ext 14, Johannesburg, South Africa .


(The Document Warehouse (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by The Document Warehouse (Pty) Ltd (private company) based in South Africa trading as The Document Warehouse (Pty) Ltd and with registration number 1999/01656/07 and E Petersen, C Petersen, C Johnston and MS Colborne as (Directors).

5 Krag Street
Selby Ext 14
Johannesburg South Africa 2091
South Africa

The Document Warehouse (Pty) Ltd
Contact Details
Email: info@tdw.co.za
Telephone: +27 11 2980700